Camagüey, February 7th.- Based on the current energy situation and the instructions given by the country's leadership, the Territorial Division of ETECSA in Camagüey informs you about the measures that have been adopted at the company level for the operation of Telephone Assistance services.
- 113: It will continue to operate as it has until now, but we recommend that customers use the Páginas Amarillas website, www.pamarillas.cu.
- Services 118, 112, 164, 52642244, and 80043434 options 1, 2, and 3 will be attended to until 5 pm at all centers across the country. After that time, for service 118, complaint handling will be done through ETECSA's official website at www.etecsa.cu.
- Services 52642266 and 80043434 option 4 will continue to operate 24 hours a day.
- Third-party assistance services for Banco, Correos, Cybersecurity, and Transfermovil will be attended to until 5 pm.
- Third-party assistance services for Cubamax, CIMEX, TRD, and GET will be available 24 hours a day.
- Fault reports will continue to be accepted via 114, although we recommend reporting via SMS and the Servicios en línea app.
ETESCA, through feedback from its users via different channels, will maintain monitoring of the acceptance of these measures for evaluation and correction if necessary.
Services offered by each assistance number:
112 Commercial Management for fixed telephony customers.
113 Subscriber information for fixed telephony.
114 Reporting of faults and repairs for fixed telephony.
118 Commercial information and complaint and claim handling.
140 Intermediation for the deaf and hard of hearing.
164 Online assistance to propio.
5264 2244 Assistance for Alternative Fixed Telephony.
5264 2266 Assistance for mobile telephony users.
800 4 3434 (Options 1, 2, and 3) Technical assistance for Internet services and (Option 4) Data center services.
