Camagüey, February 16 – In line with the complex situation faced by Cuba, aggravated by the energy blockade imposed by the government of the United States, the Territorial Division of the Cuban Telecommunications Company (ETECSA) maintains the vitality of its services, assured Luel García Lorenzo, director of the mentioned entity.
Appearing on Televisión Camagüey, he reported that temporary adjustments are being made to commercial services and customer support, with the premise of maintaining communication under exceptional conditions.
In that regard, he said, the priority is to guarantee listening to and recording users’ concerns, while commercial units will remain open Monday through Thursday.
He also mentioned that, amid the complex situation, work is being done to address interruptions, while complying with technical measures to reduce electricity consumption, as well as other organizational measures during peak traffic hours.
Furthermore, he specified that, together with several suppliers, work is being carried out on photovoltaic systems, connectivity is being strengthened, and 31,000 telecommunications agents bring services closer to communities.
The official reminded the public that through the ServiciosEnLínea application it is easy to pay phone bills and access other services.
Likewise, he commented that, as an alternative to 113, where customer information is provided, the cost-free platform www.pamarillas.cu is operating, and, given the reduction in customer service staff, people may experience increased congestion on telephone lines; therefore, he recommended using digital channels for self-management of telecommunications services, mainly through Transfermóvil and ServiciosEnLínea.
